Order desk
+1 (302) 200-3480
Orders, tracking, changes and refunds.
Have your order ID ready.
Contact Thehorsehoney
Two routes, and they do different things. Picking the right one is the difference between a same-day answer and a wasted day.
Quick answer
For anything about an order, tracking, a change or a refund, call the order desk on +1 (302) 200-3480 with your order ID. For anything about this website, a page, a typo, a correction, privacy or press, email [email protected], Monday to Friday, 9:00 am to 5:00 pm ET. Returns go to 277 Park Avenue, Floor 38, New York, NY 10172. The office is at 1370 Avenue of the Americas, Floor 4, New York, NY 10019.
Every way to reach a Horse Honey desk
Email us
[email protected]
Monday to Friday, 9:00 am to 5:00 pm ET
Pages, typos, corrections, privacy, press
Office
1370 Avenue of the Americas, Floor 4, New York, NY 10019, USA
Not a returns address.
Returns
277 Park Avenue, Floor 38, New York, NY 10172, USA
Send bottles here, tracked, at your cost.
The marketplace listing
Where the purchase completes, where the price appears for the first time, and where the return window is set.
Distributor (from the label)
Vitalifes
The company printed on the bottle. Not a returns address, and no address, phone number or website for it was published to us.
Always include
Your full name, the email you ordered with, and the order ID.
Which Horse Honey contact to use
Left column is what you want. Right column is where to take it.
| What you need | Where to take it |
|---|---|
| Where is my parcel? | +1 (302) 200-3480, with the order ID and tracking number. |
| I want a refund | +1 (302) 200-3480. Call before posting anything back. |
| Change the address on an order | +1 (302) 200-3480, as soon as possible after ordering. |
| The capsules arrived stuck together | +1 (302) 200-3480, with a photograph taken before you opened anything further. |
| Is this bottle genuine? | +1 (302) 200-3480 with the order ID, after running the four checks on our batch page. |
| What is actually in the blend? | Not published. The panel gives 1,200 mg for all eight ingredients together, and no breakdown was published to us. The desk cannot supply one either. |
| A page here is wrong | [email protected]. Corrections move the last-updated date forward. |
| A privacy request | [email protected]. See the privacy policy. |
| A sales email address | Not published to us. The material points to a sales contact page it does not name. |
Always include your full name, the email address you ordered with, and the order ID. Those three lines answer most of the desk's first questions before they are asked.
Horse Honey addresses
Office
1370 Avenue of the Americas, Floor 4, New York, NY 10019, USA. The business address for the stocking partner. Not a returns address.
Returns
277 Park Avenue, Floor 38, New York, NY 10172, USA. Tracked, at the buyer's cost, with your name, email and order ID inside the parcel.
Distributor
Vitalifes. Printed on the bottle's side panel. Not a returns address, and no address, phone number or website for it was published to us.
What this desk cannot do
This website does not hold your payment, cannot see your order and cannot issue a refund. Anything involving money goes to +1 (302) 200-3480. Nothing on this page is medical advice, and no one here can tell you whether a supplement is right for you; that is a question for a clinician who can see your history.
Three things worth having before you call
Most calls to an order desk take longer than they need to, and it is nearly always the same three things missing.
The order ID. It is in the confirmation email that arrived when you paid, and it is the key that matches you to an order. Without it the desk is searching by name and email across a system that may hold several people with your name.
The email address you actually ordered with. People frequently order with one address and write from another, and the mismatch is the second most common reason a query stalls.
The tracking number, if the question is about a parcel. It is in a follow-up email that arrives when the parcel moves rather than when you paid, which is why people look in the wrong message for it.
With those three lines in front of you, most order questions are a single short call. Without them, the same question is two calls and a day.
What to expect from each route
So that a reasonable wait does not feel like being ignored.
The order desk
+1 (302) 200-3480, answered by BuyGoods. A phone line, so answers come in the call rather than afterwards. This is the right route for anything involving money, parcels or an order record.
This website's inbox
[email protected], Monday to Friday, 9:00 am to 5:00 pm ET. Email, so a reply takes as long as a reply takes. Right for pages, typos, corrections, privacy and press.
A refund in progress
Two clocks, not one: three to five business days at the seller's end after the return is credited, then five to ten days for the card. Roughly three weeks from posting is normal rather than a problem.
A correction to a page
We answer these ourselves and we make the change on the page. The last-updated date at the foot moves forward when we do, so you can see that it happened.
A question about the blend
There is no route to an answer. The individual amounts are not published, the desk does not have them, and we have said so on every page where the question arises.
A medical question
Not answerable by anybody here. Your pharmacist can look at the panel and your prescription list together, which is the combination that matters.
If you want to complain about this site
Write to [email protected] and say what is wrong. A complaint about a page is a correction request, and we would rather have it than not.
If the complaint is that a page is misleading, tell us which sentence. The pages here are long and specific, and a specific objection can be checked and fixed in an afternoon while a general one cannot.
If the complaint is about an order, money or a parcel, the order desk is the only route that can resolve it. We do not hold your payment and cannot issue a refund, so a complaint to us about money gets forwarded and delayed rather than answered.
If we cannot resolve it, you are entitled to take it further with the relevant consumer authority in your state, and we will not pretend otherwise or ask you to agree not to.
What nobody here will ever ask you for
Your card number, your password, your social security number, or a copy of your identification. This website does not take payments and has no use for any of those. If somebody contacts you claiming to represent this site and asks for one, it is not us, and the right response is to stop and call the order desk on the number printed on this page.
Ready to try Horse Honey?
One bottle is 60 capsules: thirty days at two a day, sixty at one. Eight ingredients share a 1,200 mg blend, and the price is shown at checkout.
Order NowRead the label firstNo price was published to us. We print no figure we have not seen ourselves. · Returns run on the listing’s window · Not for pregnancy or nursingContact Thehorsehoney: common questions
Who sells Horse Honey on this site?
Thehorsehoney, the U.S. stocking partner for Horse Honey, at 1370 Avenue of the Americas, Floor 4, New York, NY 10019. We earn a commission on orders placed through this site.
How do I return Horse Honey?
Call the order desk on +1 (302) 200-3480 with your order ID before sending anything back. Returns go to 277 Park Avenue, Floor 38, New York, NY 10172, with your full name, the email you ordered with and the order ID in the parcel.
Will I get a tracking number?
Yes. A tracking number arrives in the order email once the parcel moves, which is usually a separate email from the order confirmation.
What batch is this site written about?
Lot HOR-26/TH-2631, with certificate reference HOR-2631-26-TH. The bottle also prints an expiry date of 07-2028 on the side panel. A different lot on your bottle is normal.
Where should I buy Horse Honey?
Through this site, which is the U.S. stocking partner for Horse Honey. The order button hands you to the marketplace listing's checkout, where the price and the return window are shown.
Ready to try Horse Honey?
One bottle is 60 capsules: thirty days at two a day, sixty at one. Eight ingredients share a 1,200 mg blend, and the price is shown at checkout.
Order NowRead the label firstNo price was published to us. We print no figure we have not seen ourselves. · Returns run on the listing’s window · Not for pregnancy or nursing